Q: What company are you?

A: We are a company from China specializing in the design, production and sale of high-quality go-karts.

 

Q: How can I contact customer support?

 A: You can contact us via WhatsApp or email.

WhatsApp:+852 4615 0479

Email: hpyyiiuu@gmail.com

telegram: @ATVkart

 

Shipping and Delivery

Q: How long does it take to process and ship an order?

 A: Since our creations are all handmade, production, inspection, and packaging typically take 3-5 business days. Delivery times vary depending on the shipping method chosen.

 

Q: What are the delivery options?

 A: If you've selected EXPRESS, the delivery time is 15-30 business days.

 

Q: Can I change my shipping address after placing an order?

 A: There is a small window to correct the wrong shipping address.

If you believe you have provided the wrong delivery address, please contact us immediately via WhatsApp or email.

WhatsApp:+852 4615 0479

Email: hpyyiiuu@gmail.com

telegram: @ATVkart

 

Orders and Returns

Q: What should I do if my order contains a pre-ordered or back-ordered item?

A: We will ship any available items immediately and ship the pre-ordered or back-ordered items as soon as they are available.

 

Q: What is the return policy?

A: By placing an order in an ATV kart, you are responsible for the cost of returning the ATV kart to transportation. Please see our Refund Policy for more information on how to get a refund.

 

Q: What if my package is lost or stolen? 

A: Atv is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not yet received it, please report it to your respective shipping company. If you have any further questions, please contact our customer support team.

WhatsApp:+852 4615 0479

Email: hpyyiiuu@gmail.com

telegram: @ATVkart

 

Q: How do I track my order?

A: You can track your order using the tracking information provided to you on our Tracking Page.

If you have any other questions, feel free to reach out to our customer support team at 

WhatsApp:+852 4615 0479

Email: hpyyiiuu@gmail.com

telegram: @ATVkart