Under our voluntary change-of-mind return policy, contact us within 14 days of delivery. Items must be unused, unassembled, and in their original packaging, with all parts, accessories, and manuals included.
These conditions do not restrict statutory withdrawal rights or rights relating to damaged, defective, or incorrect items. See the consumer rights section below.
How to Request a Return
- Contact Zyliathor Support by email or WhatsApp. Include your order number, reason for return, and photos showing the item's condition.
- Wait for return instructions and the correct return address before shipping anything back.
- Pack all components securely and ship the return within 7 days of receiving approval, unless a different period applies under your statutory rights.
- After inspection and approval, we will issue your refund to the original payment method within 5–7 business days, subject to any earlier legal deadline. Your payment provider may need additional time to post it.
Return Costs
Change-of-mind return shipping: Paid by the customer, except where applicable law requires otherwise.
Applicable return fee: No return processing or restocking fee.
Original shipping charge refund: Non-refundable for voluntary change-of-mind returns, except where a refund is required by applicable law.
Damaged, Defective, or Incorrect Items
Please contact us promptly with your order number and photos or videos of the issue. We will review the problem and arrange an appropriate solution. Change-of-mind conditions do not determine how a product fault is handled.
Exchanges
Exchanges depend on product availability. Contact us first so we can confirm stock, any price difference, and shipping arrangements.